If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, replace the entire unit.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
You may return an item for a refund of the merchandise total within 30 days of delivery if the merchandise is damaged; all you need to do is ship the item back to us. Return credits are issued within 7 Days once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping. If an item does arrive damaged, please notify us within 48 Hours. If it has parts missing, please notify us within 3 days. We're happy to send you replacement parts as soon as possible.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can inspect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item for a refund less a $100 Restocking Fee, deducted from the credit, once the original unit is received, and inspected.